Legal
Terms & Conditions
The terms that apply when you book a cleaning service with DAL — in plain English.
Last updated: DD Month YYYY
On this page
01
The short version
- You get a fixed price in writing before we start. VAT and any after-hours premium are shown separately.
- You check the work against the agreed checklist and sign it off. Payment is due on the day, after sign-off.
- If something on the checklist isn’t right, tell us within the guarantee window and we come back at no extra charge.
- Please give us at least 24 hours notice to cancel or reschedule.
02
About these terms
These terms apply when you book any service with DAL Cleaning Service (“DAL”, “we”, “us”), Al Safa Metro 4, Street 12, Community 358, Al Quoz 3, Dubai, UAE. By confirming a booking, you agree to them.
Commercial clients on a signed service contract are covered by that contract; where it differs from these terms, the contract applies.
03
Quotes and pricing
- Every quote is a fixed price in writing, based on the property details and photos you give us.
- 5% VAT and any after-hours, public-holiday or same-day premium are stated separately on the quote — never added at the end.
- The price on our website is a band. Your quote confirms the exact figure before any crew is sent.
- If the property turns out to be significantly larger, or in much worse condition, than described or shown, we will tell you before starting and agree a revised price with you. Nothing extra is charged without your agreement.
- Quotes are valid for 14 days.
04
Booking and scope
- A booking is confirmed once you accept the quote and we confirm the date and time in writing (WhatsApp counts).
- We clean to the written checklist for your service. Anything not on the checklist is not included unless we’ve agreed it in writing.
- Our crew may decline any task they consider unsafe — for example, working at height without safe access, or handling hazardous materials.
05
What we need from you
- Access — to the property at the agreed time, including building or community permits, parking and visitor registration where needed.
- Water and electricity — working supplies at the property. Where a community restricts water use, tell us when booking so we can bring our own.
- Valuables — please put away cash, jewellery, documents and small high-value items before we arrive.
- Fragile or special items — tell us in advance about antiques, artwork, delicate finishes or anything that needs special care.
- Pets — please keep pets secured during the job.
- Accurate information — about the property size, condition and materials (for example, whether a sofa is leather or suede).
06
Cancelling and rescheduling
- You can cancel or reschedule free of charge with at least 24 hours notice.
- With less notice, or if our crew can’t get access at the agreed time, we may charge a fee of up to AED XXX to cover the crew’s time.
- If we need to reschedule — for example, because of illness or severe weather — we’ll tell you as early as possible and offer the next available slot at no extra cost.
07
Payment
- Payment is due on the day, after you sign the job off, unless agreed otherwise in writing.
- We accept Visa, Mastercard, AMEX, Apple Pay, Google Pay, tabby, tamara, bank transfer and cash. No surcharge on any method.
- Large, post-construction and commercial jobs may require a deposit of X% when booking; this will be stated on the quote.
- Recurring and commercial clients may be invoiced, with payment due within X days.
08
Sign-off and guarantees
At the end of each job, you check the work against the checklist and sign it off. If anything on the checklist isn’t right, tell us within the guarantee window for your service and we’ll come back and fix it at no extra charge:
- Villa, apartment, post-construction, sofa and AC duct cleaning — 24 hours.
- Move-out cleaning — 48 hours, for any checklist item flagged at your inspection.
- Water tank cleaning — a return visit if a water quality re-test is needed shortly after our visit.
- Airbnb / turnover cleaning — if a guest raises a cleanliness concern, a re-clean and a credit for that turnover, as described on the service page.
The guarantee covers items on the agreed checklist. It doesn’t cover new mess after we leave, issues that cleaning can’t fix, or items you asked us not to clean.
09
What cleaning can and can't fix
We’ll always tell you honestly before we start, but please be aware:
- Very old or set-in stains, sun-fading, scratches and normal wear and tear may improve but may not disappear completely.
- AC duct cleaning is a hygiene service; it won’t fix cooling, gas, compressor or electrical faults.
- Results on materials we weren’t told about (for example, untreated stone or delicate fabrics) can’t be guaranteed.
10
Damage and liability
- We take care with your property and carry AED 1M public liability insurance.
- If you believe something was damaged during our work, please tell us within 24 hours, with photos, so we can look into it fairly.
- We aren’t responsible for damage caused by pre-existing faults, wear, poor installation, or items that weren’t disclosed as fragile or special.
- Our total liability for any job is limited to cap to confirm, except where the law doesn’t allow this limit.
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Certificates and documents
Cleaning certificates, compliance packs and completion records document the work we did and when. Whether a landlord, agent, building management, developer or authority accepts them is their decision; our documents are built to support your case, not to guarantee an outcome.
12
Our staff
All work is done by DAL’s own crew. Please arrange all work through us rather than directly with crew members. If you hire a DAL crew member directly, or through another company, within 12 months of their last job for you, a placement fee of AED XXX may apply.
13
Using our website
Prices, service descriptions and guidance on this website are for general information. Your written quote is what applies to your booking. We may update the website and these terms at any time; the version in force when you book applies to that booking.
How we handle your personal data is explained in our Privacy Policy.
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Governing law
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. If a dispute can’t be resolved by talking to us first, it will be referred to the courts of Dubai.
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Contact us
Questions about these terms or a booking:
DAL Cleaning Service
Al Safa Metro 4, Street 12, Community 358, Al Quoz 3, Dubai, UAE
info@dalcleaningservice.com · +971 55 848 7403
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